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TSI Online Service Request

In order to complete this form you will need the following:
  • The model name and/or number
  • The serial number of the item(s) you want to return
  • A Purchase Order number or credit card information, unless the item(s) you want to return are under warranty. Verification of warranty can be accomplished on the following pages.
Pricing for repair and calibration services will be displayed on the next page after you have entered the serial number and model number of your TSI instrument.
Note: If the device you are returning for repair or calibration has been exposed to hazardous materials, please click here.
By clicking Continue below, you agree to TSI's Terms and Conditions:
Please complete the following fields with
the name of the person authorizing this service request.
Then click the Continue button.
First Name
Last Name

A commercial invoice is required to ship goods to TSI from outside the U.S.A.
Need help with the RMA process? View details of the steps involved in creating an RMA.
For assistance with your shipment to TSI, contact Imports@TSI.com
If you prefer to print out a form, complete it and fax it to TSI to request Return Authorization please click here and fax it to the number provided on the form. (For faster processing, please create your RMA request via the on-line form). If you would prefer a copy of the Return Authorization form in Chinese, click here.
Note: Your RMA session may timeout after a period of inactivity. If this occurs, please restart your RMA submission.